Policies and Transparency • Saha Tours
How We Work
We explain our pricing policies, booking process, secure cancellation procedures, and privacy protection step by step.
Contractual Guarantees
We firmly believe that transparency is the foundation of an unforgettable journey. Our policies are tailored to the high standards of Moroccan hospitality and the logistics of the desert, ensuring you receive fair and honest service from the very first quote.
Commitment to Honesty
Fair and Individual Rates
All our rates are carefully tailored to reflect the quality, safety, and exclusivity of our tours. **We do not arbitrarily adjust our rates or negotiate lower prices** at the expense of fair compensation for our local guides.
Individual Supplement
For travelers who are traveling alone or who wish to stay in a single room, the applicable nightly surcharge will be applied, depending on the accommodation.
How is your rate calculated?
The price per person is set transparently and fairly based on the following key factors :
01
Number of Participants
The more people there are in the same 4x4 vehicle, the lower the per-person price will be.
02
Total Available Days
The length of the trip determines the number of overnight stays required and the fixed costs for the driver and fuel.
03
Vehicle Class
The type of transportation selected (4x4 vehicle, premium van seating up to 7 passengers, or private minibuses).
04
Accommodation Category
The selected comfort category (traditional hotels with regional charm or ultra-luxurious imperial suites).
Saha Tours' Commitment
We tailor each quote to ensure a living wage for our Moroccan field staff and the highest quality in every service we provide.
Booking Process
How we book your trip
Learn more about our secure administrative process, from the moment you express your interest until we begin your journey in Morocco.
01
1. Agreement and Formalization
End of your customized itinerary.
Once we have identified the ideal destinations together and you have formally confirmed the proposal, the itinerary, terms and conditions, and detailed service budget are understood and accepted in full.
02
2. Deposit and Guarantee
03
3. Submission of Documentation
Final accommodation confirmations.
Once we have received firm, official confirmations from the hotels and transportation providers, we will provide you with the official booking document, which includes your guaranteed itinerary and detailed confirmation of your accommodations.
04
4. Final Settlement
Pay 20 days in advance or upon arrival.
You can conveniently pay the remaining balance for your trip up to 20 days before your flight to Morocco, or pay in cash upon arrival at your destination when you begin your tour with our driver.
Timely Processing and Guaranteed Availability
Please note that the final confirmation process with the riads may take several days, especially during peak travel seasons. In any case, you will receive the complete confirmation documentation before your scheduled arrival at the Moroccan airports. In the unlikely event that rooms are unavailable at the proposed riads, you will be informed prior to your arrival of any necessary changes so that we can proceed with a reservation at accommodations of the same or higher category than those originally booked, thereby avoiding misunderstandings and last-minute surprises.
Prevention and Flexibility
Changes & Policies Cancellation
Unexpected events can happen, so we provide clear guidelines in case you need to change your travel dates or cancel your trip due to valid reasons of force majeure.
Changes or Modifications:
If you need to make a change or modification to your booking, please contact us as soon as possible and submit your request in writing so that we can offer you a viable alternative. * No significant changes or modifications affecting your accommodation or itinerary can be made within 20 days of the trip start date or during the trip.
Cancellation Fees and Refunds
If, due to unforeseen and justified circumstances or reasons, you need to cancel the services you have contracted, please notify us in writing as soon as possible so that the following coverage can be applied :
More than 30 days
NOTIFYING IN ADVANCE
The **full amount of the reservation will be held as a deposit for a period of 6 months** so that you can reschedule your trip at a later date without incurring any internal processing fees. If you are unable to take the trip within this period, the amount is non-refundable.
Between 15 and 30 days
INTERMEDIATE POLICY
Subject to expenses already incurred with third parties. Direct refunds are not guaranteed, as riads and desert camps in Medina typically impose strict cancellation fees.
Less than 15 days
LATE CANCELLATION
There are no refunds for the booking amount, and you will be responsible for the full cost of all services included in the trip you booked.
If you have purchased **personal travel insurance that covers cancellation costs** on your own, your insurance provider will be responsible for processing the refund.
Requirements & Insurance
We strive to ensure that your stay is completely safe, comfortable, and free from any health or personal logistical issues.
Food and Allergies
Any dietary requirements or special diets (celiac disease, vegetarianism, severe allergies) must be reported in advance in writing so that we can inform each riad or camp on the itinerary.
Limited Mobility
Please let us know if any travelers require vehicles with adapted seating, accessibility features, or special assistance on steep stairways to ensure their comfort.
Optional but Recommended Insurance
Our agency provides the legally required liability coverage within Morocco. However, for added peace of mind, we strongly recommend purchasing **personal travel insurance in your home country** to protect you against costs associated with sudden illness, medical repatriation, lost carry-on luggage, or unexpected flight delays.
Border Responsibility
Required Documentation
The traveler assumes sole responsibility for carrying valid immigration documents as required by the authorities of the Kingdom of Morocco.
For citizens of the European Union:
All you need to enter and leave Morocco is a valid European Union passport with at least 6 months remaining before expiration.
Non-EU countries:
You should check the relevant requirements by contacting the Moroccan Embassy or Consulate in your country. If you need to apply for a visa, we can provide you with all the necessary booking documentation for your application. Be sure to do this well in advance.
Complete Privacy
Committed to Your Data
At **SAHA TOURS**, we guarantee that all information collected will be handled confidentially and securely. Your data is used solely and exclusively to process and confirm your travel arrangements and accommodations at your destination.
• No commercial disclosures: Through this official portal, no sensitive data is collected without your prior express consent, nor is it disclosed under any commercial scenario to third parties.
• Safety transfer: Your dietary information or physical health requirements are only shared with those hoteliers or desert guides strictly essential to ensure your health safety.
• Timely retention: We retain the provided information only for the technical duration strictly required by the fiscal and tourism regulations of Morocco, deleting it thereafter.
By booking with us, you accept and understand that this information must be transmitted to all relevant individuals.
Peace of Mind and Berber Support
Do you have any further questions
About the process?
Our guides and coordinators are always available by phone and via WhatsApp to assist you with every step of the process and help make your dream trip to the Moroccan desert a reality.